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Ready Pattern Seller Blog

Customer Claims & Sellers Responses for Designs on Ready Pattern Seller Central

by Elettra Francis

April 24, 2020 15:21 label 2 minutes read label Leave a comment

label Leave a comment

A customer can only claim if the following scenario arises:
  • Files are corrupted
  • Files are missing
  • Files have missing features
  • Files are not as described
  • Files are not editable

Under these conditions Ready Pattern will accept all claims from the customers. Ready Pattern team will then analyze each claim in depth and understand the problem. If the team feels that the seller must provide additional information or correct the files or provide new files, then and only then, Ready Pattern will contact the sellers to provide additional data so that the the same can be forwarded to the customers. The team will analyze each and every case individually and reply on the sellers behalf to the customers. However when necessary, it may intervene further. The seller is deemed to repond within 2 working days for all queries so that customer can be responded quickly. Such data provided if needed must be added on the seller panel product information tab. The additional files, corrected files or missing files when requested must be added in the seller panel by the seller in the respective design edit tab.

Ready Pattern must ensure smooth transactions occur and the customer is satisfied at each point, however the team ensures that the customer does not tadvantage of the seller at any point. Ready Pattern does not have a system of customization and will not take such requests from the customers. Only requests pertaining to the information as provided by the sellers shall be looked upon.

About the author

Elettra Francis

Elettra is the host of the Ready Pattern Seller Central Blog, the design selling platform interface for ambitious surface designers to showcase their prints to global brands. Got something to share with Ready Pattern Seller Masters? You can submit your story for consideration.

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